Revolutionizing Corporate Wellness: A Tailored Portal Experience

Bridging comprehensive wellness services with modern solutions. From HRAs to Medical Surveillance, experience an expansive digital transformation.

Company Description

The client is a comprehensive corporate wellness provider, offering a range of preventive health and wellness services. As the organization expanded, it diversified its services to include Health Risk Assessments (HRA), Health Coaching, and more recently, Medical Surveillance solutions.

Challenge

Problem

The organization required a centralized, HIPAA-compliant wellness portal for its clients’ employees and administrators. This portal had to facilitate access to health risk assessments, health coaching plans, related wellness communications, and medical surveillance functionalities. Simultaneously, it was essential for company administrators to have the capability to analyze aggregate health data, monitor utilization rates, and access billing reports.

Project Goals

· Develop a centralized, HIPAA-compliant wellness portal.

· Incorporate health risk assessments, health coaching plans, and related wellness communications.

· Introduce Medical Surveillance functionalities to track required appointments for specific job types.

· Enable company administrators to review aggregate health data, utilization rates, and billing reports.

Solution

After struggling with a national HRA software that was not only burdensome but also plagued with critical inaccuracies in the HRA data, the client realized the need for a custom-built solution. They partnered with Xorbix to build that solution. This project was divided into three pivotal phases.

Phase 1 – Health Activity Tracker (HAT): The first phase was dedicated to the development of the Health Activity Tracker (HAT). This component was crucial for meticulously tracking the daily activities and health metrics of employees, thereby providing a comprehensive overview of their health status.

Phase 2 – Health Risk Assessment (HRA) System: The second phase focused on the development of a comprehensive Health Risk Assessment (HRA) system. This vital component was responsible for accurately assessing the health risks of employees, thereby enabling the creation of personalized health coaching plans.

Phase 3 – Medical Surveillance: This phase introduced a comprehensive system allowing companies and providers to seamlessly monitor and schedule necessary medical appointments tailored to specific job roles. For example, roles demanding prerequisite medical checks, such as a respiratory examination, were integrated into the platform for efficient management. Using the software, employees were matched to their respective job roles and the associated medical encounter requirements. Take, for instance, miners; before initiating their roles, they are mandated to complete both respiratory and audio evaluations. The system also incorporated regulatory forms from authoritative entities like OSHA, enabling employees to conveniently complete them digitally ahead of their scheduled appointments.

Innovations

· The custom-built software not only streamlined the user experience but also significantly improved data accuracy, enhancing the experience for both clients and administrators. The HAT and HRA systems were carefully designed to ensure that the collected data was both accurate and actionable.

· Central Wellness Portal: This was the central hub that integrated everything. It provided access to the HAT and HRA systems for employees while enabling administrators to review aggregate health data, utilization rates, and billing reports.

· An interactive PDF Form editor transformed standard PDFs into interactive forms. While many forms for encounters were designed for manual completion, this editor allowed providers to digitally augment these documents. The editor also supported the manipulation of existing embedded form fields in PDFs. Forms could be filled out digitally by employees pre or post-appointment and accessed afterward.

· This in-house developed PDF Editor, built atop open-source software, saved the company potentially thousands in licensing costs, bypassing the need for proprietary libraries.

High-Level Architecture

Components

· Health Activity Tracker (HAT)

· Health Risk Assessment (HRA) system

· Central Wellness Portal

· Medical Surveillance System

· Interactive PDF Form Editor

Interactions

The centralized portal facilitates seamless interactions between clients, administrators, and various wellness programs offered by the organization.

Key Features

· HIPAA-compliance

· Accurate health risk assessments

· Comprehensive health activity tracking

· Intuitive UI/UX

· Medical Surveillance functionalities

· In-house Interactive PDF Form Editor

Security

The security of the wellness portal was of paramount importance given the sensitive nature of health data. A robust multi-layered security approach was implemented to ensure HIPAA compliance, which included advanced data encryption, role-based access control, secure hosting on Microsoft Azure, regular security audits, comprehensive data backup and recovery plans, and real-time logging and monitoring of all user activities and system events. This comprehensive approach ensured the highest level of data security and privacy, gaining the trust and confidence of both the client and its users.

Core Technologies

· Web Application Development: Microsoft .Net Platform with ASP.NET and VB.NET

· UI Design: UI for ASP.NET AJAX 2014

· Database Management: Microsoft SQL Server

· Hosting: Microsoft Azure

Process

Team

Xorbix’s dedicated team included software developers, UI/UX designers, project managers, and quality assurance testers.

General Development

The development approach was divided into three phases, each targeting specific features and improvements for the client’s portal. Employing an Agile methodology, the team tackled workflow challenges, amplified system performance, and transformed raw data into meaningful insights. Throughout the process, continuous iterations and timely modifications were executed to guarantee peak system efficacy.

Development Challenges

Challenges included refactoring the outdated system, ensuring the accuracy of HRA data, and creating an intuitive user experience.

Testing

Comprehensive Quality Assurance Testing was integral to the project’s success. Testing was conducted in iterative cycles to validate the solution’s functionality, responsiveness, and user experience, all supplemented by continuous feedback loops for enhancements.

Results

Results Overview

· Enhanced User Experience: The solution provided employees and administrators a seamless navigation experience, swift access to vital information, and a streamlined approach to managing health encounters and appointments.

· Increased Efficiency: The addition of the Medical Surveillance provided organizations with the capability to efficiently track and manage necessary medical checks, substantially reducing overhead and ensuring timely compliance with job-specific health requirements.

· Data Accuracy and Reliability: With the transition from a problematic national HRA software to a custom-built solution, the client saw a significant boost in the accuracy and reliability of health risk assessment data. This precision played a pivotal role in crafting personalized health coaching plans, enhancing the overall efficacy of wellness interventions.

· Cost Savings: The in-house development of the interactive PDF Form editor, built on top of open-source software, saved the company potentially thousands in licensing costs, offering a robust solution without the financial burden of proprietary systems.

· Scalability: The new system wasn’t just about addressing current needs but was built with an eye on the future. Its modular design ensures easy scalability, allowing the integration of new features and services as the company grows and the wellness landscape evolves.